Support
Questions about the table, the rules or the site? Most answers are below. For anything else, our front-of-house team reads every message.
Questions from the stalls
Is Grandi Casino free?
Completely. You start with 1,000 virtual coins and can reset the balance whenever it runs low. There is nothing to buy anywhere on the site.
Can I win real money or prizes?
No. Grandi Casino is a social casino for entertainment only. Coins have no cash value and cannot be redeemed, exchanged or withdrawn, and there are no prizes.
Can I buy more coins?
No. Coins are never sold. If your balance falls below the 10-coin minimum stake, the Reset balance control gives you a fresh 1,000 coins for free.
Why did my balance go back to 1,000?
Balances live only in your open browser tab. Reloading or leaving the page starts a new session with 1,000 coins. We don't store your balance anywhere.
How does the dealer decide what to do?
The dealer follows one fixed rule: it draws cards while its total is 16 or less and stands on every 17, including a soft 17. It never makes choices.
How much does blackjack pay?
A natural blackjack — an Ace and a 10-value card as your first two cards — pays 3:2. A normal win pays 1:1, and a tie returns your stake.
Is the deck really shuffled?
Yes. The table uses a standard 52-card deck, shuffled with your browser's cryptographic random number generator, and reshuffled when fewer than 15 cards remain. The remaining card count is shown on the table.
Who can play?
Adults aged 18 and over. The site is geo-neutral and free, but it is not intended for anyone under 18.
Do I need an account?
No. There are no accounts, logins or sign-ups. Just open the table and play.
Write to front of house
Email us at support@grandicasino.com. We usually reply within two working days, in English.
Since Grandi Casino has no accounts and handles no money, we’ll never ask for passwords, payment details or identity documents — please don’t send them.
Worried about your own play or someone else’s? Start with our responsible play page.